Reference

What You Agree To When You Use PK Lal

These terms set out the rules that apply to your account, your deposits and withdrawals via bKash, Nagad, and Rocket, and how we handle disputes.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice
PK Lal What You Agree To When You Use PK Lal
HOW WE OPERATE

How PK Lal Handles Your Account Data

We hold only the account and payment data needed to process your transactions and verify your identity. Here is how we manage the four areas that matter most to your account security.

Data retention

We keep transaction records for as long as required by applicable financial regulations. You can request a summary of your account data by contacting support.

Account security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Cookie use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings.

Requesting changes

To update your registered bKash, Nagad, or Rocket wallet number, submit a request through live chat with your account verification details ready.

TERMS QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. We aim to respond to account and payment disputes within one business day.

Live Chat Open the chat widget from any page on PK Lal to reach a support agent directly about your account or a specific term.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account situation.
Account Help Centre The Help Centre covers common terms questions — payment rules, account suspension, and withdrawal conditions — with step-by-step answers.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility.

Account eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that using PK Lal is permitted where you are before registering.

No. Withdrawals go back to the same bKash, Nagad, or Rocket wallet used for your deposit. This wallet-match rule is a security requirement and cannot be waived.

We post the updated terms on this page. Continuing to use your account after the update is posted means you accept the new version. We recommend checking this page periodically.

Contact our support team within 30 days of the transaction date. Have your account details and the transaction reference ready. We aim to respond within one business day.

Activity that conflicts with these terms — including providing false registration details or attempting to circumvent wallet-verification rules — may result in a temporary suspension while we review the account.

Send a data request through our live chat or email support channel. We will provide a summary of the transaction and account data we hold for your registered profile.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.